1. Introduction
LivaUp (“LivaUp”, “we”, “us” or “our”) operates the LivaUp mobile application and related websites and services (together, the “Service”). LivaUp is a social platform for meeting new people through matching, chat, voice and video calls, audio rooms, live streams, posts, stories, games and a location-based map.
This Privacy Policy explains what personal information we collect, how we use and share it, and the choices and rights you have. By using the Service, you acknowledge the practices described in this policy. If you do not agree, please do not use the Service.
LivaUp is the data controller responsible for your personal information. You can contact us at any time at support@livaup.app.
2. Eligibility
The Service is intended only for adults. You must be at least 18 years old to create an account or use the Service. We do not knowingly collect personal information from anyone under 18. See Children below.
3. Information we collect
3.1 Information you provide
- Account information. When you sign up with Apple, Google or email, we receive identifiers such as your name, email address and an account ID from the sign-in provider. If you use email, we process your credentials to authenticate you.
- Profile information. Your name, photos and avatar, gender, date of birth, biography, country, hometown, job, school, cultural preferences and other details you choose to add.
- Content you create. Messages, posts, stories, comments, reactions, gifts, pokes, friend requests and other content you send, publish or share through the Service.
- Voice and video. When you join a call, audio room or live stream, your audio and video are transmitted in real time to the other participants through our communications providers.
- Support and reports. Information you provide when you contact us, report another user or content, or respond to surveys.
3.2 Information collected with your permission
- Location. If you enable location access, we collect your device’s location to power the map feature. Location pins you choose to share on the map may be visible to other users. You can turn off location access at any time in your device settings.
- Camera and microphone. Used only to enable video and voice calls, audio rooms, live streams and the capture of photos or videos you choose to share.
- Photos and media. Used only to let you select and upload images or videos you choose.
- Notifications. If you allow notifications, we store a push notification token for your device so we can send you messages, call alerts and other updates.
- Tracking (iOS). If you allow tracking through Apple’s App Tracking Transparency prompt, we and our advertising partners may use your device’s advertising identifier as described in Advertising and tracking.
3.3 Information collected automatically
- Device and technical data. Device model, operating system, app version, language, time zone, IP address, network type and device identifiers.
- Usage data. Session times, online status, matches, features you use and how you interact with other users and content.
- Diagnostics. Crash reports, performance data and error logs.
3.4 Purchases
In-app purchases of diamonds and subscriptions are processed by Apple (App Store) or Google (Google Play). We do not receive or store your full payment card details. We receive purchase records, such as the product purchased, the transaction ID, the date and the subscription status, through our purchase management provider.
4. How we use information
We use personal information to:
- create and manage your account and authenticate you;
- provide the core features of the Service, including matching, discovery, chat, calls, audio rooms, live streams, posts, stories, games, gifts and the map;
- show your profile and content to other users according to the features you use;
- translate notifications into your preferred language;
- process purchases, deliver virtual items and manage subscriptions;
- send service messages, push notifications and, where permitted, promotional messages;
- keep the Service safe, including automated and manual moderation of images and content, detecting fraud, spam and abuse, and enforcing our Terms of Use;
- respond to reports, support requests and legal requests;
- measure, analyze and improve the Service and develop new features;
- measure the effectiveness of our advertising and, where you have consented, show personalized ads; and
- comply with legal obligations.
5. Legal bases for processing
Where data protection laws such as the EU/UK General Data Protection Regulation (GDPR) or Türkiye’s Personal Data Protection Law No. 6698 (KVKK) apply, we process personal information on the following legal bases:
- Performance of a contract: to provide the Service you request under our Terms of Use.
- Legitimate interests: to keep the Service safe, prevent abuse, and analyze and improve the Service, where these interests are not overridden by your rights.
- Consent: for location, camera, microphone, notifications, tracking and personalized advertising. You can withdraw consent at any time.
- Legal obligation: to comply with applicable laws and respond to lawful requests.
7. Service providers
We rely on trusted third parties to operate the Service. They may process your information only to perform services for us and are required to protect it.
| Provider | Purpose |
|---|---|
| Supabase | Database, authentication and data storage |
| Apple, Google | Sign in with Apple, Google Sign-In, in-app purchases |
| Google Firebase | Push notifications and crash reporting |
| Agora | Real-time voice and video for calls, audio rooms and live streams |
| RevenueCat | Purchase and subscription management |
| Sightengine | Automated moderation of images and media |
| Google AdMob | Displaying advertisements |
| Meta (Facebook App Events), TikTok | Advertising attribution and campaign measurement |
| Hosting and infrastructure providers | Servers that run our application programming interfaces, real-time services and media storage |
Each provider processes information under its own privacy policy and terms.
8. Advertising and tracking
The Service may display ads and uses advertising partners to understand how people find and use LivaUp. These partners may collect device identifiers, IP address and in-app events.
- iOS. We ask for your permission through App Tracking Transparency before using your advertising identifier for tracking. You can change your choice at any time in Settings › Privacy & Security › Tracking.
- Android. You can reset or delete your advertising ID, or opt out of personalized ads, in your device’s Google settings.
If you opt out, you may still see ads, but they will not be personalized based on tracking.
9. Data retention
We keep personal information for as long as your account is active and as needed to provide the Service. When you delete your account, we delete or anonymize your personal information within a reasonable period, except where we must keep certain information to:
- comply with legal, tax or accounting obligations;
- resolve disputes and enforce our agreements; or
- prevent fraud and abuse, including keeping limited records of accounts banned for violating our Terms.
Content you shared with others, such as messages already delivered, may remain visible to those recipients.
10. Deleting your account
You can delete your account at any time directly in the app under Settings › Delete Account. Deletion is permanent and cannot be undone. Unused diamonds, gifts and other virtual items are forfeited when an account is deleted.
If you cannot access the app, email support@livaup.app from the email address linked to your account and ask us to delete it. We may need to verify your identity before acting on your request.
Deleting the app from your device does not delete your account. Active subscriptions must be cancelled separately through the App Store or Google Play.
11. Security
We use administrative, technical and organizational measures designed to protect personal information, including encryption in transit where supported, access controls and monitoring. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security. Please use a unique password for your account and keep your device secure.
12. International data transfers
LivaUp and our service providers may store and process information in countries other than the one you live in, including the United States, the European Union and Türkiye. Where required by law, we use appropriate safeguards for these transfers, such as standard contractual clauses or your explicit consent.
13. Your rights and choices
Depending on where you live, you may have the right to:
- access the personal information we hold about you and obtain a copy;
- correct inaccurate or incomplete information;
- delete your personal information;
- restrict or object to certain processing, including processing based on legitimate interests;
- receive your information in a portable format;
- withdraw consent at any time, without affecting processing that happened before withdrawal;
- opt out of targeted advertising; and
- lodge a complaint with your local data protection authority. In Türkiye, this is the Personal Data Protection Authority (KVKK).
You can edit most profile information directly in the app. To exercise any other right, contact us at support@livaup.app. We will respond within the time required by applicable law and will not discriminate against you for exercising your rights.
California residents. We do not sell personal information and do not share it for cross-context behavioral advertising without your consent. You may exercise the rights described above under the California Consumer Privacy Act.
14. Children
The Service is strictly for users aged 18 and over. It is not directed at children, and we do not knowingly collect personal information from anyone under 18. If we learn that a user is under 18, we will close the account and delete the related information. If you believe a minor is using LivaUp, please report it to support@livaup.app.
15. Changes to this policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you in the app or by other appropriate means before the changes take effect. The “Last updated” date at the top shows when this policy was last revised. Continuing to use the Service after an update means you accept the revised policy.
16. Contact us
If you have any questions or requests about this Privacy Policy or your personal information, please contact us: